A technological travel startup of an early stage
is looking for a team member

Customer service assistant

for international travellers at World Cup 2018!

Our project

HAND stands for "Have A Nice Day!" and provides personal support in free time planning to anyone who visits big cities abroad. Instead of going through tons of pages on TripAdvisor, Facebook and local websites we will tell you where to go today based on our communication history and your social profile.

Our team posesses technological product developing, management and social marketing experience. We are the residents of HSE business incubator.

Our first campaign is related to FIFA 2018. We find travel buddies for football fans coming to Russia and suggest them entertaining activities in groups. Our purpose is to collect users, test business model and get first traction result.

We are looking for a highly energetic, extravertive person with a desire to join an international project on a volunteer basis
. It's awesome if you are proud of the city your live in and know how to surprise travellers!

How you can help

It's a part-time work for 2-4 hours per day from now till 15/07. You will
- welcome people coming to our group and landing page,
- help in buddy matching, initiate communication in buddy chats and receive feedback,
- answer questions about transport/sim cards/sightseeing in Russia and Saint-Petersburg,
- support our social media with new posts according to a content plan,
- manage facebook groups members, make reposts and react on activities in other groups,
- collect info for customer development to understand our user profile,
- be ready to organise offline meetings and even an excursion around the city,
- search for information on entertainment in SPB and be ready to discuss a concrete partnership idea with another company.

Skills and abilities you need
- english upper-intermediate,
- digital / project work background,
- self-responsibility to work on a personal task in a remote team,
- ability to be online 4-8 hours per day.

It's ideal if you have
- professional knowledge in translation/linguistic/tourism,
- knowledge of the second foreign language,
- working experience in a particular sphere close to this project,
- contacts of museums/toursitic agencies/bars in Saint-Petersburg.

We offer
- being an essential part of an international project (Russia, France, India + 32 countries of FIFA18 participants),
- experience in developing b2c & b2b startup from scratch,
- access to the activities provided by one the best incubators in Russia for early staged startups,
- your personal promotion as a local guide or an excursion organiser,
- abitlity to earn money for privite tours with an advertisment in our community,
- chance to develop a long-term relationship and stay in a team for the next step.

Best regards,
HAND team
If you are interested or have any question please write me back. Hope to here from you soon!

E-mail: irina.o.ekgardt@gmail.com
Skype: irina.ekgardt
WhatsUp: +79162717527
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